Teresa W
ALAMEDA, CA | 2025 Chevrolet TraxOctober 24, 2025
I am writing to formally express my concerns regarding the sales and financing process related to my recent purchase of a 2025 Chevrolet Trax 2RS from your dealership. While I am satisfied with the vehicle itself, several aspects of the transaction were mishandled or misrepresented, resulting in significant frustration and loss of trust. 1. Loyalty Discount and Trade-In Discussion During the sales process, I was informed that I qualified for a $500 return-customer discount because I previously purchased a Chevrolet Bolt in 2024. However, this discount was not reflected in my final purchase agreement. In addition, I discussed trading in my scooter for $1,000, and your finance representative stated that he would “check on it” and follow up. I was never contacted again regarding this matter, and no trade-in value appears on my sales documents. 2. Financing and Pre-Approval Issue Prior to visiting the dealership, I obtained a pre-approval letter from U.S. Bank for financing my new vehicle. I presented this documentation to your finance department. However, I was strongly encouraged—effectively pressured—to use Pacific Service Credit Union (PSCU) instead, under the claim that they could provide a “better offer.” Only later did I discover that PSCU requires opening new checking, savings, and direct deposit accounts as a condition of receiving the loan. This requirement was never disclosed during the sales process. I am satisfied with my current bank and have no desire or obligation to switch financial institutions. I have made multiple attempts to contact PSCU by phone and have been unable to reach a live representative. This has caused unnecessary inconvenience and concern about the status of my loan. 3. Unwanted and Coerced OnStar Activation Finally, I wish to report a deeply troubling interaction regarding OnStar activation. During delivery, an OnStar representative connected through the vehicle’s system and repeatedly requested my debit card information for activation. I stated six times that I did not want the OnStar service, yet the representative persisted aggressively and ignored my refusals. The Chevrolet employee assisting me at the time left the vehicle, and I did not know how to end the OnStar session. This continued for approximately ten minutes, during which I was told that OnStar was required to “check the gas gauge” and implied that the car could not operate without it. Feeling pressured, overwhelmed, and eager to leave, I ultimately provided my debit card information against my will. This experience was distressing, coercive, and unacceptable. It is unethical to require a customer to provide payment information for an optional service under such circumstances.
Response from Oakland Chevrolet
October 27, 2025Thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We'd like the opportunity to discuss this with you. Please reach out to us at (510) 398-1200 at your earliest convenience to discuss how we can turn your experience into a positive one.
