Reviews

I’m totally satisfied with the great service I received from all the staff.

I bring my Chevy Bolt to the Oakland Chevy because it is the closest Chevrolet shop to my home in Berkeley. I bought the car in Fremont. I would like to have the communications I get from Chevrolet be from Oakland rather than telling me I'm due for this and that in Fremont. So far, that has not been possible. I'm just doing the routine maintenance steps to try to keep my car in good working order. I'd like to be able to take in on longer trips, but I do not have a smartphone. I'd like to discover some way to work that out. My Chevy Bolt seems in some ways to be an accessory to a smartphone. I use a plug-in GPS unit, but it would be nice if the car came equipped with such things.

As I wrote in the online review: This is the worse car dealership, or in fact, business in general that I have ever encountered. We had rodent droppings under the hood and so I brought the car in for inspection. They identified a nest and worked to repair it but this took ONE MONTH *which is not even the worse part* and the communication was horrible, or basically non-existing. They were rude, disrespectful, demeaning and non-responsive. After about a month I got the car back and here is the "cherry on top" -- all the rodents droppings they found, the debris from the next, etc...were all dumped in the back of my car and apparently were sitting there for the whole month. So I had to go and get the car deep cleaned after picking it up from them. When I reached out to let them know about this their response was even worse, basically taking zero responsibility and wishing they could have just taken it out before I picked it up to hide their negligence and poor sanitary practices. Needless to say I am NEVER taking my car back to this horrible, low-level, unethical and unsanitary establishment.

I have always been treated well. The only comment I could make is, the customer lounge could be nicer (more seating) and a simple oil change could be done quicker. As I observed the mechanics working, none of them move with a purpose and all of them were looking at their phones frequently. I was there for 4 hours for a software update, oil change, tire rotation and wash. A little long in my opinion. The complimentary wash was just that, complimentary. A lot of spots missed. I was always taught that if you do something, do it well or don’t do it at all.

Logan and his team was very professional, answered all my questions I had. The process was very efficient and I appreciate the friendly service. As this was not my original dealership to do business with, I’m glad I stopped in

Prompt, friendly, easy

Unable to speak to a live person. Having to communicate by phone text. I'm not text-savvy. poor communication. not knowing about the drop-off only. Brought the car in for a diagnostic and it wasn't completed.

Communication was clear and timely. Service was great.

I enjoyed the personal touch from Diane - so much better than Concord Chevrolet. I'm glad that I've found you and have made the switch.

Response was thorough, timely and pleasant. Thank you.