Reviews

As I wrote in the online review: This is the worse car dealership, or in fact, business in general that I have ever encountered. We had rodent droppings under the hood and so I brought the car in for inspection. They identified a nest and worked to repair it but this took ONE MONTH *which is not even the worse part* and the communication was horrible, or basically non-existing. They were rude, disrespectful, demeaning and non-responsive. After about a month I got the car back and here is the "cherry on top" -- all the rodents droppings they found, the debris from the next, etc...were all dumped in the back of my car and apparently were sitting there for the whole month. So I had to go and get the car deep cleaned after picking it up from them. When I reached out to let them know about this their response was even worse, basically taking zero responsibility and wishing they could have just taken it out before I picked it up to hide their negligence and poor sanitary practices. Needless to say I am NEVER taking my car back to this horrible, low-level, unethical and unsanitary establishment.

I have always been treated well. The only comment I could make is, the customer lounge could be nicer (more seating) and a simple oil change could be done quicker. As I observed the mechanics working, none of them move with a purpose and all of them were looking at their phones frequently. I was there for 4 hours for a software update, oil change, tire rotation and wash. A little long in my opinion. The complimentary wash was just that, complimentary. A lot of spots missed. I was always taught that if you do something, do it well or don’t do it at all.

Logan and his team was very professional, answered all my questions I had. The process was very efficient and I appreciate the friendly service. As this was not my original dealership to do business with, I’m glad I stopped in

Prompt, friendly, easy

Unable to speak to a live person. Having to communicate by phone text. I'm not text-savvy. poor communication. not knowing about the drop-off only. Brought the car in for a diagnostic and it wasn't completed.

Communication was clear and timely. Service was great.

I enjoyed the personal touch from Diane - so much better than Concord Chevrolet. I'm glad that I've found you and have made the switch.

Response was thorough, timely and pleasant. Thank you.

Car was worse when I left than when I dropped it off. I tried to go back 5 minutes later but all had left for the day. The only reason I don’t give one star was that the people were friendly and called back Monday morning to reschedule to look at it again. I was very disappointed that I was told it was finished when it obviously was not.

I really enjoyed the customer service and attention it was provided to me. The caring and love of the customer was great. Keep up the great service.